Frequently Asked Questions

Frequently Asked Questions

Contact Information

How can I get in touch with Pro Games Room? Our dedicated customer service team is available to address your inquiries. You can reach us through the following channels:

What are your customer service hours?

Monday to Friday: 9 am to 5:30 pm

Voicemail is accessible at other times and will be promptly addressed. Holiday hours may vary; please check our blog and website for the latest information.

Delivery & Installation

What is the delivery cost?

We provide complimentary delivery on all products to most mainland UK locations. Additional charges may apply for areas further north of Glasgow; contact our customer service team for a quote.

Can you deliver to my preferred room?

For larger items like pool tables, delivery to your chosen ground floor room is included. Additional charges may apply if stairs are involved. Smaller items may be delivered to your door by an external courier.

What is the installation option for pool tables?

Opting for installation is recommended to prevent potential damage. Our insured, specialist two-man delivery teams will handle the item, assemble it in place, and remove all packaging. They'll also provide guidance on caring for your table and leveling it over time.

Can I add installation after placing my order?

If you've already placed an order and wish to add installation, contact our customer service team. We can usually include this as an additional charge before the table leaves our warehouse.

Can I change my delivery address after placing my order?

Contact our customer service team if you need to change your delivery address. We can typically make this amendment before the table has left our warehouse.

What updates will I receive about my delivery?

For deliveries by our team, you'll receive an email with tracking information on the day of delivery. Real-time tracking enables you to monitor our team's proximity to your location.

Payments

What payment methods do you accept?

We offer various payment options:

  • Debit Cards: Visa Delta, Visa Electron, Maestro
  • Credit Cards: Visa, Mastercard, American Express
  • PayPal: Website orders only

Do you offer a price promise?

Certainly. Contact us with the product details, competitor information, and price, and we'll beat any offer for identical in-stock items. Some exceptions apply.

Are there discounts available?

We offer discounts on bulk purchases, and you can find the latest deals on our website and social media.

Post-Purchase Customer Service

How can I track my order?

Track your order by submitting a request via email.

How do I report an issue with my order?

For any issues, contact our customer service team at 0808 304 9381 or via email at info@progamesroom.com.

What are your registration details?

  • Company Name: Pro Games Room.
  • Company Registration: 15226477

How is my information kept secure?

Your privacy and security are our priorities. Our website security is provided by Verisign, and we handle your information in compliance with the Data Protection Act of 1998. Refer to our privacy policy for more details.